Complaints Policy

At, we strive to provide the best possible experience for our users. We value your feedback and are committed to addressing any concerns or complaints you may have in a fair and transparent manner. This Complaints Policy outlines the process for submitting and resolving complaints related to our website and services.

Contact Information

If you have any complaints or concerns, you can reach us through the following contact methods:

Submission of Complaints

You can submit a complaint to in the following ways:

  1. Email: Send an email to either of the provided email addresses with a clear and detailed description of your complaint. Please include your contact information, including your name and a valid email address or phone number where we can reach you.
  2. Mail: If you prefer to submit your complaint by mail, you can send a written letter to the provided mailing address. Ensure that your letter includes your contact information for us to respond to your complaint.

Complaint Resolution Process

We are committed to addressing complaints in a timely and fair manner. Our resolution process typically follows these steps:

  1. Receipt of Complaint: We will acknowledge receipt of your complaint within [Insert Number] business days of receiving it, whether through email or mail.
  2. Investigation: Our team will investigate the nature of your complaint and gather any necessary information or evidence.
  3. Resolution: We will work diligently to resolve your complaint as quickly as possible. The resolution may involve corrective actions, explanations, or other appropriate measures.
  4. Communication: We will communicate the resolution of your complaint to you via email or mail. If additional time is required to investigate or resolve your complaint, we will keep you informed of the progress.


If you are not satisfied with the resolution of your complaint, you have the option to escalate it by notifying us through the same contact methods mentioned above. We will review the complaint and any prior steps taken and provide further assistance.


All complaints and the information provided will be treated with the utmost confidentiality, in line with our Privacy Policy.

Policy Changes

We reserve the right to update or modify this Complaints Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

If you have any questions or concerns regarding this Complaints Policy, please contact us at the provided email addresses or mailing address.